1. WHO WE ARE AND WHAT THIS POLICY COVERS

Austin Regenerative Therapy, LLC (“ART,” “we,” “us,” or “our”) is a physician-led medical practice located at 6601 Vaught Ranch Rd, Suite 201, Austin, Texas 78730.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit austinregen.com, use our online wellness shop, submit a form or quiz, register for an event, apply for a job, communicate with us by email or text message, or interact with us on social media (together, the “Services”).

2. HOW THIS POLICY RELATES TO YOUR MEDICAL RECORDS

Once you become a patient, health information in your medical record is governed by federal and Texas medical privacy laws, including the Texas Medical Records Privacy Act. How we use and disclose that information is described in our Notice of Privacy Practices, which is available at our front desk. If this policy and the Notice of Privacy Practices conflict regarding your medical information, the Notice of Privacy Practices controls.

3. INFORMATION WE COLLECT

Information you give us. Depending on how you interact with us, this may include:

• Contact details such as your name, email address, phone number, and mailing address.
• Information you submit in inquiry forms, consultation requests, quizzes, surveys, and event registrations, including your goals and areas of interest.
• Order, billing, and shipping details for wellness shop purchases. Payment card details are processed by our payment processor; we do not store full card numbers.
• Messages you send us by email, text message, chat, or social media.
• Text message information, including your mobile number and any consent or preferences you provide when you opt in to our text messages.
• Employment application materials, if you apply for a position.

Information collected automatically. When you use our website, we and our service providers may collect device and usage information such as IP address, browser type, pages viewed, referring pages, and approximate location, using cookies and similar technologies (see Section 6).

Information from others. We may receive information from scheduling and payment providers, from people who refer you to us with your permission, and from social media platforms when you interact with our pages.

4. A NOTE ABOUT HEALTH INFORMATION ON OUR WEBSITE

Please do not send detailed medical information through general contact forms, email, social media messages, or text messages. If you are or will become a patient, we will provide a secure way to share health history and records.

Some of our online quizzes ask about wellness goals and symptoms of interest. We treat those responses as sensitive, use them only to respond to you and to prepare for your consultation, and do not provide them to advertising platforms.

5. HOW WE USE INFORMATION

• To respond to inquiries, schedule consultations, and provide the services you request.
• To process and fulfill wellness shop orders, including shipping, customer service, and returns.
• To send appointment reminders and service-related communications.
• To send text messages you have agreed to receive, and to keep records of your text message consent and communication preferences.
• To send marketing communications, where you have agreed to receive them or where the law otherwise permits. You may opt out at any time.
• To operate, secure, troubleshoot, and improve our website and Services.
• To evaluate employment applications.
• To comply with legal, regulatory, and professional obligations, and to protect our rights, our patients, and the public.

We do not use or disclose health information for marketing without your written authorization where Texas or federal law requires it.

6. COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

We use cookies, pixels, and similar technologies to make our website work, understand how visitors use it, and measure the effectiveness of our outreach.

We configure these tools so that they do not receive health information.

Your choices. You can set your browser to block or delete cookies, and you can opt out of interest-based advertising through the settings of the relevant platform.

7. HOW WE SHARE INFORMATION

We do not sell your personal information. We do not sell, rent, or trade your health information. We share information only as described below:

• Service providers that help us operate, such as scheduling, customer relationship management, electronic health records, payment processing, shipping, email and text delivery, website hosting, and IT security. They may use information only to provide services to us. Where a provider handles protected health information, we require appropriate contractual safeguards, such as a business associate agreement.
• Professional advisors such as attorneys, accountants, and insurers, under duties of confidentiality.
• Legal and safety purposes, when required by law, subpoena, or court order, or to protect the rights, safety, or property of patients, ART, or others.
• Business transfers, such as a merger, acquisition, or sale of assets, subject to applicable law and this policy.
• With your consent or at your direction.

Notice of electronic disclosure. As permitted by Texas law, your protected health information may be disclosed electronically, for example to laboratories, pharmacies, and other providers involved in your care.

Mobile phone numbers and text messaging opt-in data and consent are never shared with third parties for marketing, as described in Section 8.

8. TEXT MESSAGES AND EMAIL

If you provide your mobile number and agree to receive text messages from ART, we may send appointment reminders, service updates, and, if you separately agree, promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help at any time. Consent to receive marketing messages is not a condition of any purchase or service.

We do not share your mobile number or text-messaging consent with third parties for their own marketing purposes.

You can unsubscribe from marketing emails by using the link in any marketing email. We may still send you non-marketing messages about appointments, orders, or your care.

Text message information is used only for the purposes described in this policy and to comply with the law. You may opt out of text messages at any time by replying STOP to any message or by contacting us using the details in Section 18. For help, reply HELP or contact us at (512) 991-2560 or frontdesk@austinregen.com. Carriers are not liable for delayed or undelivered messages. For more about our text message program, see our Terms of Use.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. USE OF ARTIFICIAL INTELLIGENCE

ART may use technology that includes artificial intelligence to support administrative work, such as scheduling, organizing information, and drafting communications. These tools are operated by vendors under contract, and we require vendors that handle health information to protect it.

If artificial intelligence is used in connection with your diagnosis or treatment, your care team will tell you, as Texas law requires, and a licensed practitioner reviews any AI-generated records.

We do not permit our vendors to use your health information to train their artificial intelligence models.

10. HOW WE PROTECT INFORMATION

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls that limit health records to personnel who need them for treatment, payment, or health care operations. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your information, we will notify you as required by law.

11. WHERE INFORMATION IS STORED

We store personal information in the United States. Electronic health records of Texas patients are maintained in the United States, including records held by our cloud and software vendors, as Texas law requires.

12. HOW LONG WE KEEP INFORMATION

We keep medical records for the periods required by Texas Medical Board rules and other applicable law. We keep other personal information only as long as reasonably needed for the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

13. YOUR RIGHTS AND CHOICES

Medical records. Patients may request access to or a copy of their medical records, and may request amendments, as described in our Notice of Privacy Practices and permitted by Texas and federal law.

Marketing. You may opt out of marketing emails and text messages at any time, as described in Section 8.

Texas residents. To the extent the Texas Data Privacy and Security Act applies, you may request to confirm whether we process your personal data, access it, correct inaccuracies, delete it, obtain a portable copy, and opt out of targeted advertising, sale, or certain profiling. We will respond within the time required by law. If we decline your request, you may appeal by contacting us with the subject line “Privacy Appeal.” If you are not satisfied with our response to your appeal, you may contact the Texas Attorney General.

To make a request, contact us using the details in Section 18. We will verify your identity before acting on a request. You may use an authorized agent where the law allows.

14. CHILDREN

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided us information, contact us and we will delete it.

15. THIRD-PARTY SITES AND SOCIAL MEDIA

Our website may link to third-party sites, and we maintain pages on social media platforms. Those platforms have their own privacy policies, and we are not responsible for their practices. Please do not post personal health information in public comments on our social media pages. To protect your privacy, we will not confirm or discuss whether someone is a patient in a public forum.

16. JOB APPLICANTS

If you apply for a position, we use the information you provide to evaluate your application, communicate with you, and comply with employment laws. We may keep application materials for future openings unless you ask us not to.

17. CHANGES TO THIS POLICY

We may update this policy from time to time. We will post the updated version on this page with a new “Last updated” date. If changes are material, we will provide additional notice as required by law.

18. CONTACT US

Questions or requests about this policy may be sent to our Privacy Officer:

Privacy Officer, Austin Regenerative Therapy, LLC

6601 Vaught Ranch Rd, Suite 201, Austin, TX 78730

Email: frontdesk@austinregen.com

Phone: (512) 991-2560